Rectangle BACK

Client Success Implementation Specialist

At Virtual Incentives, we’re in the business of making people happy. In fact, there’s a really good chance that we’ve already helped make you happy. If you’ve received a reward after taking a test drive, trading in your laptop, completing a survey, or if your current employer has shown you some love, it’s likely that whatever you received came from us. We’re the power behind the rewards.

Virtual Incentives delivers millions of rewards each year for some of the largest brands in the world: AT&T, Google, Ford, Apple, Delta, and over 75 companies on the Fortune 500 list. What launched a decade ago as the first virtual rewards platform of its kind quickly became one of the most trusted platforms globally. With our innovative, customizable platform, we help our clients Reward Better™ through instant, personalized rewards, delivered any time, on any device, to anybody in over 40 countries.

As the biggest, most innovative FinTech firm in New York’s beautiful Hudson Valley, we are continually thinking bigger and challenging ourselves to develop cutting-edge solutions for modern needs. We’d love for you to join our team. We offer a comprehensive compensation package that includes:

  • Competitive pay that may make you feel like you’re in the city but instead of skyscrapers, you’re surrounded by mountains, breweries, and farms.
  • Generous PTO plus a paid holiday schedule
  • Medical, dental, and vision benefits
  • Professional development opportunities

The belief that people matter is at the core of our culture. We know that coming to work should be for more than just a paycheck. In addition to our competitive compensation, we provide:

  • A gorgeous Hudson Valley location close to a walkable downtown village with cafes, Zagat-rated restaurants, and a quick 10 minute drive to hip-and-happening Beacon.
  • A dog-friendly office, (feel free to give Bailey a pat on your way in).
  • A healthy supply of office snacks, cold brew and hot coffee, and lively barbeques throughout the year.
  • A casual, laid-back office environment—no ties or pant suits required.
  • A culture that fosters comradery. Fresh perspectives are not only encouraged, they are celebrated.
  • An accessible leadership team and coworkers who care.

We’d love to have you join our innovative, energizing, and market-leading rewards  team. Apply for the role as an Implementation Specialist and tell us about yourself!

Engage with clients: Our revenue & program management teams rely on us to ensure the key technical influencers at our customers and prospects deeply understand our technology, what makes it different and better than that of our competitors, and how to quickly get integrated and live.

Balance big picture & tiny details: We are empathetic, putting ourselves in the customer’s shoes and delivering strong recommendations to solve their problems. This requires zooming out to see the bigger picture, putting simple requests in context to highlight downstream impacts or “gotchas” before they occur… but also getting our hands dirty, performing precise, detailed tasks with little oversight to make sure the customer’s vision can become a reality.

Understand & evangelize the customer technical experience: As we work with cross-functional teams and a diverse array of customers, we have unparalleled insights on Virtual Incentive’s technical capabilities, unique features, and benefits our platform offers. This includes sitting in on Product and Technology teams’ regular meetings, and serving as a liaison and “voice of our customers” when engaging with those teams.

Primary Responsibilities:

  • Advise on-boarding customers on a technical solution to meet their business needs, balancing best practices, regulatory limitations, and an evolving platform.
  • Configure environments and controls
  • Provide feedback to product, engineering, design, and infodev teams to improve outputs based on customer experience
  • Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve

Requirements:

  • 5+ years of experience in a customer-facing role responsible for technical discussions in a sales engineering, implementation, or technical account management capacity
  • Superior ability to communicate complex technical concepts clearly (verbally & in writing), tailoring recommendations based on customer needs and evolving offerings
  • Resourceful problem solver who proactively suggests improvements and challenges the status quo
  • Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules
  • Experience in the B2B technology space, with a knack for understanding what makes businesses tick and what drives their growth
  • Experience and/or enthusiasm coding to APIs
  • Strong understanding of fintech (e.g. acquiring, networks, point-of-sale), bonus points for knowing payments, especially the issuing side
  • Bachelor’s Degree Required

Interested?
You Know What to Do.