Roles at Virtual Incentives
Client Success
Cold Spring, NY
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Client Success Manager

Cold Spring, NY

As a Client Success Manager, you’ll join the Vi Client Success Team and will contribute to our business growth by delivering an unparalleled premium customer experience in an environment that’s highly client-focused and fast-paced. A successful Client Success Manager operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times. 

Essential Duties/Responsibilities:

  • Support client onboarding.
  • Have an excellent understanding of the client’s business needs.
  • Work with clients to make sure they can extract the most value from the Vi rewards platform.
  • Help with engaging customer support teams via escalation as needed.
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help clients.


  • Strong business acumen and passion for client experience
  • Competitive spirit and drive for results
  • Excellent written and verbal communication skills
  • Action-oriented with strong organizational, analytical and problem-solving skills
  • Dependable, motivated, self-starter, with the ability to work independently and collaboratively
  • Ability to work in a fast-paced, team environment


  • Bachelor’s degree.
  • 3 years of client management experience

Job Type: 

  • Full-time

You Know What to Do.