As a Client Success Manager, you’ll join the Vi Client Success Team and will contribute to our business growth by delivering an unparalleled premium customer experience in an environment that’s highly client-focused and fast-paced. A successful Client Success Manager operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times. 

Essential Duties/Responsibilities:

• Support client onboarding.
• Have an excellent understanding of the client’s business needs.
• Work with clients to make sure they can extract the most value from the Vi rewards platform.
• Help with engaging customer support teams via escalation as needed.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help clients.

Attributes:

• Strong business acumen and passion for client experience
• Competitive spirit and drive for results
• Excellent written and verbal communication skills
• Action-oriented with strong organizational, analytical and problem-solving skills
• Dependable, motivated, self-starter, with the ability to work independently and collaboratively
• Ability to work in a fast-paced, team environment

Requirements:

• Bachelor’s degree.
• 3 years of client management experience

Job Type: 

• Full-time