Quality Policy


At Virtual Incentives, our commitment is to never compromise on quality and always provide the highest level of service to our global portfolio of clients, partners and recipients. Quality is fully embedded in our purpose and values. Our platform, products and service are trusted and chosen by thousands of clients worldwide to fulfill their reward needs. This trust is based upon our reputation for consistently delivering high-quality service. 

Our quality efforts are also supported by our corporate-wide policies and procedures such as the following:

  • Risk Assessment Program
  • Information Security Policy
  • Anti-Malware Policy
  • Vulnerability Policy
  • Penetration Testing 
  • Data Protection Policy (GDPR & CCPA Compliant)
  • Data Retention Policy
  • Privacy Protection (including eTrust)

At Virtual Incentives, the essential elements of our commitment to excellence includes:

  • Fostering a quality mindset with the objective of continuous improvement
  • Providing products and services that are trusted and preferred by clients, partners and recipients 
  • Complying with all relevant laws and regulations, as well as internal requirements
  • Continuously challenging ourselves to improve 
  • Encouraging participation and promotion of quality responsibilities amongst all employees through standards, education, training, coaching, supervision and effective communication. 

At its core, Quality is first and foremost about trust in our platform, products, service and most importantly, in our people.