Roles at Virtual Incentives
Client Success
Cold Spring, NY
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Reward Experience Team Advocate

Cold Spring, NY

As a Reward Experience Team Advocate (or RET) at Vi’s high-volume contact center, you will provide assistance and answer any questions a Reward Recipient may have. You’ll offer detailed and accurate information in a way that is both personable and professional. By problem-solving, troubleshooting and investigating to resolve inquiries or complaints, you will ensure excellent customer service, efficient response and maintain high customer satisfaction.

Essential Duties/Responsibilities:

  • Manage large amounts of incoming calls.
  • Respond to a large number of email inquiries in the form of tickets.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide Reward Recipients with accurate, valid and complete information by using the right tools and/or methods.
  • Meet or exceed personal/customer service team response times and ticket touches.
  • Go the extra mile to assist recipients.


  • Outgoing and personable 
  • Ability to adapt/respond to different types of people/situations
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively


  • Proven customer service experience or experience as a client service representative is a plus.
  • Strong phone contact handling skills and active listening.
  • Bachelor’s degree.
  • Being bilingual is a plus.

Job Type: 

  • Full-time
  • Remote work available

You Know What to Do.