As a Reward Experience Team Advocate (or RET) at Vi’s high-volume contact center, you will provide assistance and answer any questions a Reward Recipient may have. You’ll offer detailed and accurate information in a way that is both personable and professional. By problem-solving, troubleshooting and investigating to resolve inquiries or complaints, you will ensure excellent customer service, efficient response and maintain high customer satisfaction.

Essential Duties/Responsibilities:

• Manage large amounts of incoming calls.
• Respond to a large number of email inquiries in the form of tickets.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide Reward Recipients with accurate, valid and complete information by using the right tools and/or methods.
• Meet or exceed personal/customer service team response times and ticket touches.
• Go the extra mile to assist recipients.

Attributes:

• Outgoing and personable 
• Ability to adapt/respond to different types of people/situations
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively

Requirements:

• Proven customer service experience or experience as a client service representative is a plus.
• Strong phone contact handling skills and active listening.
• Bachelor’s degree.
• Being bilingual is a plus.

Job Type: 

• Full-time
• Remote work available