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Reward Experience Team Advocate

At Virtual Incentives, we’re in the business of making people happy. In fact, there’s a really good chance that we’ve already helped make you happy. If you’ve received a reward after taking a test drive, trading in your laptop, completing a survey, or if your current employer has shown you some love, it’s likely that whatever you received came from us. We’re the power behind the rewards.

Virtual Incentives delivers millions of rewards each year for some of the largest brands in the world: AT&T, Google, Ford, Apple, Delta, and over 75 companies on the Fortune 500 list. What launched a decade ago as the first virtual rewards platform of its kind quickly became one of the most trusted platforms globally. With our innovative, customizable platform, we help our clients Reward Better™ through instant, personalized rewards, delivered any time, on any device, to anybody in over 40 countries.

As the biggest, most innovative FinTech firm in New York’s beautiful Hudson Valley, we are continually thinking bigger and challenging ourselves to develop cutting-edge solutions for modern needs. We’d love for you to join our team. We offer a comprehensive compensation package that includes:

  • Competitive pay that may make you feel like you’re in the city but instead of skyscrapers, you’re surrounded by mountains, breweries, and farms.
  • Generous PTO plus a paid holiday schedule
  • Medical, dental, vision & 401K benefits
  • Professional development opportunities

The belief that people matter is at the core of our culture. We know that coming to work should be for more than just a paycheck. In addition to our competitive compensation, we provide:

  • A gorgeous Hudson Valley location close to a walkable downtown village with cafes, great restaurants, and a quick 10-minute drive to hip-and-happening Beacon.
  • A dog-friendly office, (feel free to give Bailey a pat on your way in).
  • A healthy supply of office snacks, cold brew and hot coffee, and lively barbeques throughout the year.
  • A casual, laid-back office environment—no ties or suits required.
  • A remote work schedule is available.
  • A culture that fosters camaraderie. Fresh perspectives are not only encouraged, they are celebrated.
  • An accessible leadership team and coworkers who care.

We are looking for a customer-oriented team advocate for our high volume Call Center. We’d love to have you join our innovative, energizing, and market-leading rewards team. Apply for the role as our latest Reward Experience Team Advocate (RET) and tell us about yourself!

What does a Reward Experience Team Advocate do?

  • A Reward Experience Team Advocate (or RET), will provide assistance and answer any questions a Reward Recipient may have. They will provide them with detailed and accurate information and will do it in a way that is both personable and professional.
  • Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and willing to investigate if they don’t have enough information to resolve recipient inquiries or complaints.
  • The target is to ensure excellent customer service, respond efficiently to recipient inquiries while also maintaining high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Respond to a large number of email inquiries in the form of tickets
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide Reward Recipients with accurate, valid and complete information by using the right tools and/or methods
  • Meet or exceed personal/customer service team response times and ticket touches
  • Go the extra mile to assist recipients

Requirements

  • Proven customer service experience or experience as a client service representative is a plus
  • Strong phone contact handling skills and active listening
  • Need to be outgoing and personable with the ability to adapt/respond to different types of people/situations
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • College Degree is preferred
  • Remote work available
  • Being bilingual is a plus

Job Type: Full-time

Interested?
You Know What to Do.