Roles at Virtual Incentives
Client Success
Cold Spring, NY
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VP of Client Success

Cold Spring, NY

As VP of Client Success, you will lead our partner-driven Client Success team, act as a leader in managing our client relationships, capture new market opportunities within our account base and reinforce our culture of excellence focused on innovation and client engagement.

Essential Duties/Responsibilities:

  • Provide strategic direction to support the continued growth of Vi’s client relationships.
  • Lead the team to exceed quarterly sales and customer satisfaction goals.
  • Attend meetings with Vi’s Enterprise Clients, making sure to keep a pulse on the market.
  • Build talent by hiring, coaching and mentoring a team of experienced Directors of Strategic Accounts and Client Success Managers.


  • Born leader with strong executive presence
  • Strong business acumen and passion for client experience
  • Excellent written and verbal communication skills 
  • Competitive spirit and drive for results
  • Action-oriented with strong organizational, analytical and problem-solving skills
  • Dependable, motivated self-starter with the ability to work independently and collaboratively
  • Ability to work in a fast-paced, team environment


  • 5-10 years of team leadership in SaSS or enterprise organizations.
  • Experience leading software or technology sales, account management and enterprise-level sales experience are required to be successful in this role.
  • Strong discovery, prospecting, objection handling and closing skills.
  • Experience articulating ROI.
  • Bachelor’s degree.
  • CRM system experience; Salesforce preferred. 

Job Type:

  • Full-time

You Know What to Do.