As VP of Client Success, you will lead our partner-driven Client Success team, act as a leader in managing our client relationships, capture new market opportunities within our account base and reinforce our culture of excellence focused on innovation and client engagement.

Essential Duties/Responsibilities:

• Provide strategic direction to support the continued growth of Vi’s client relationships.
• Lead the team to exceed quarterly sales and customer satisfaction goals.
• Attend meetings with Vi’s Enterprise Clients, making sure to keep a pulse on the market.
• Build talent by hiring, coaching and mentoring a team of experienced Directors of Strategic Accounts and Client Success Managers.

Attributes:

• Born leader with strong executive presence
• Strong business acumen and passion for client experience
• Excellent written and verbal communication skills 
• Competitive spirit and drive for results
• Action-oriented with strong organizational, analytical and problem-solving skills
• Dependable, motivated self-starter with the ability to work independently and collaboratively
• Ability to work in a fast-paced, team environment

Requirements:

• 5-10 years of team leadership in SaSS or enterprise organizations.
• Experience leading software or technology sales, account management and enterprise-level sales experience are required to be successful in this role.
• Strong discovery, prospecting, objection handling and closing skills.
• Experience articulating ROI.
• Bachelor’s degree.
• CRM system experience; Salesforce preferred. 

Job Type:

• Full-time