Scoring Valuable Customer Service Lessons at Our Team Offsite Training

Virtual Incentives prides itself on offering both our clients and reward recipients best in class customer service.  We are continually educating our teams on best practice techniques, as well as providing them with the necessary tools and knowledge to provide the highest level of support. Recently we conducted one of our quarterly team offsite training … Continued

How to Build a Successful Customer Loyalty Program

The average American household has enrolled in more than 18 customer loyalty programs, according to a study done by research firm Colloquy. Customer rewards programs are one of the best and most successful ways to build brand loyalty and boost sales, but that doesn’t mean they are always effective at influencing customer behavior and support. … Continued