6 expectations of customer service in the digital age

Digital is disrupting traditional customer service models. New customer touch-points are appearing against a backdrop of rising expectations, according to Deloitte in their report,Customer service in the digital age. Responding to digital disruption and rising customer expectations. We’re Virtual Incentives. We provide solutions that help businesses connect with their most valuable employees, customers and partners … Continued

Marketing and the trend of instant gratification

An article by Punchbowl caught our attention and resonated because of a consumer trend we’ve noted and observe increasing. The demand for instant gratification is everywhere. Call me now, send it now, buy it now. Consumers expect to find the services, products, and information that they want quickly and easily. As stated in a survey … Continued